Western Maritime Training Ltd

Terms and Conditions

Course Cancellation Policy

Course cancellation of 10 working days or more (Mon-Fri inclusive) will incur a full refund where we have received cleared funds or, at our earliest opportunity when funds have not cleared. Candidates may transfer bookings before 10 working days at no cost.

Cancellation less than 7 working days will incur a 50% administration fee.

Non attendance without the production of a signed Doctors note of authority will result in full forfeiture of any fees paid. Candidates may transfer bookings to an identical course with no penalty on a one time only basis.

Our course start times are promulgated and WMT withholds the right to refuse entry to course anybody who arrives unduly late or we know or suspect is under the influence of drugs or alcohol or any other substance deemed detrimental to the safety of the individual or others, or where such a case arises during a course. In such a case full forfeiture of any fees paid will apply.

Although we will endeavour to assist you, it is the candidates’ responsibility to ensure that all pre requisite certification, documentation and/or identification is held by the candidate and can be provided before we undertake training or issue certification. Candidates unable to provide this information will not be able to start/complete any training and no refund will be made.

Where WMT is required to cancel a course for whatever reason, we will notify you on your contact number or email as given to us. We will leave a message where appropriate. We will not give further telephone notifications. Any costs incurred by the candidate for travelling etc to cancelled courses will not be reimbursed by WMT.

Where WMT cancels a course, we will offer the candidate a new training date and/or venue. Where this is not acceptable or possible, a full refund will be made to the person, company or body that made the original payment.

Refunds that have been made by card will only be assigned back to the card of issuance. Payments by cash or cheque will be refunded by cheque to the payee.


Western Maritime Training Privacy Policy:

General Data Protection Regulation

This Privacy Policy sets out how Western Maritime Training uses and protects any information that you to give to us when you use this website. It is compliant with the General Data and Protection Regulation requirements.

Western Maritime is Training committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or speaking to us personally; you can be assured that it will only be used in accordance with this privacy statement.

ATP Western Maritime Training process personal information that is necessary for the issue of approved certificates to comply with our obligations as an MCA approved training provider and under the requirements of STCW.

Your Rights

This Privacy Policy indicates your right to be informed of the data we collect regarding you. You have a right to access that information at any time without charge and to request changes to the data we hold about you if you think it is incorrect.

In certain circumstances you have the right to object to information, request erasure of information or request amendment of information we hold; but only if that information is not deemed to be a legal requirement and to be held by us by law or if the data is fundamentally incorrect. Your information is only held by us and the legal authorities that we operate under.

You can request a list of the data we hold regarding you by telephoning 01752 770589 or by emailing us at bookings@wm.training . In either case you will be expected to be able to pass security identification before progressing. If you request a data list, data alteration or data deletion we will respond to you within 30 days with a response detailing our actions. Where a change of information held is made, we will also notify the legal awarding bodies of our actions (if appropriate) and request them to alter the records held by them about you. However, we advise that you check with these Authorities as any actions they take or do not take are out of our control. There is no charge for this facility.

Data held by us will be given to you on request within 30 days in a list format. This does not include the issuance of duplicate certification. We will make a small charge for providing duplicate certification.

We will, on your request, forward your records list to a destination of your choice but in all instance a copy of this will be sent to your contact or email address we hold on record as well. We most instances, we will still be required by law keep the data we forward to you.

Your data is only held by us and never given to third parties outside of our legal obligation to do so. It will never be used as any part of any decision-making process about you or used as a profiling tool regarding you.

What we collect

We may collect the following information:

Name and date of birth
Contact information including email address
Demographic information such as postcode, resident address or c/o address
Training course history, attendance history, examination records, and personal identifying data such as National insurance numbers.
Please note: We do NOT hold any financial information such as account details, sort codes, account names, credit or debit card details, or any other method of payment. Payments via these methods are transferred through our very secure online payment system and are invisible to us. Payment details given to us over the telephone are only used to input the required information to the secure payment system and are invisible to us after the transaction process is completed.

What we do with the information we gather

We require this information by law to satisfy us or Governmental bodies or other Authorities that the certification held by individuals or companies on behalf of individuals is legitimate. It also helps Port Authorities to detect fraudulent activities.

It also provides you with a better service, in that it assists us in being able to identify you properly should you require certification assistance or other record information, particularly for the following reasons:

Internal record keeping.
We may periodically send promotional email or letters about training, which we think you may find interesting using the email address which you have provided. You can opt out of this facility if you wish when booking online or by telephoning us on +441752 770589 or by emailing us at bookings@wm.training
From time to time, we may also use your information to contact you for official maritime market research purposes. We may contact you by email or letter (not phone) and you can opt out of this if you wish by emailing bookings@wm.training
In cases where we need to contact you urgently, for example in the event of accident, course cancellation or urgent record clarification we may contact you by phone or email.


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