Crowd Management - USCG Approved,100% Online

£76.50 GBP

Quoted price with a 10% discount is valid with promo code: STCW10

Book Here

Course Type:
STCW ➜ Crowd Management
Training School:
online course
1 day

Crowd Management - USCG Approved - 100% Online

• (no need to attend a test center)

United States Coast Guard Approved Certification

This certificate confirms that student has successfully completed an online Crowd Management (RESOLV-142) Course and will satisfy the Crowd Management training requirements of 46 CFR 11.1105(a)(1)(i) and (ii); AND the Crowd Management training requirements of STCW Code Section A-V/2 paragraph 3, as amended 2010; AND the safety training requirements of STCW Code Section A-V/2 paragraph 2, as amended 2010; AND the Crowd Management standards of competence required by STCW Code Section A-V/2 paragraph 3 and Table A-V/2-1, as amended 2010.

About the Course

STCW 2010 Code calls for crew to follow approved training in both crisis management and human behaviour, with the training focused on applied psychology for competent assessment of both passenger and crew reactions. To this end, Crowd Management training is required for all personnel designated to assist passengers in an emergency which includes, but is not limited to:

  • Assessing the situation and providing an effective response.
  • Leading and directing others.
  • Identifying signs and symptoms of excessive personal stress, and the stress response to others.
  • Understanding that stress can affect performance and the ability to act.
  • Being aware of the reaction patterns of passengers and other personnel in emergencies recognising specific behaviours of passengers and other personnel.

Aims of the Course

This course is STCW Compliant and adheres to the MNTB's Knowledge, Understanding and Proficiency (KUP) in the use of all techniques, information and equipment supplied to deal with an emergency, including familiarisation with all safety aspects of the ship and the ability to effectively communicate with passengers and fully prepare them for an emergency. This course has the following crew-training aims:

  • Control a crowd in an emergency situation on board.
  • Locate essential safety and emergency equipment on board.
  • Communicate effectively with passengers during an emergency.
  • Demonstrate the use of personal life-saving appliances.
  • Comply with the ship's safety and emergency procedures.

Target Audience

This course covers the minimum standard of competence for: Masters, chief mates, chief engineers, second engineer officers and any other person assigned immediate responsibility for embarking and disembarking passengers, for loading, discharging or securing cargo, or for closing hull openings and any other person having responsibility for the safety of passengers in emergency situations on ro-ro and non-ro-ro passenger ships.

Course Duration

The course lasts for approximately 5 hours depending on the learner’s abilities and reading speed. However, you can enter and exit this course as often as you require but you must complete the final assessment in one sitting as it will reset if you exit during an assessment phase. Please note that this course covers the theory part only of the full training, and any physical drills must be conducted when joining your vessel under the supervision of the relevant crew and / or staff.

USCG Course Assessment Requirements

Under the US Coast Guard Approval, there is a mandatory requirement to undertake a Course Assessment. This Assessment must be invigilated via a Remote Invigilation Session (RIS) with VIRSEC. This is a free of charge service offered Monday to Friday (working days only) at specific times. This is covered in detail on the course itself, and how to arrange your Invigilated Assessment.

Course Introduction

The Introduction comprises the following topics:

  • Introduction to Crowd Control & Passenger Safety
  • Course Contents, Target Audience and Aims
  • Course Usage Instructions

Learning Outcome 1: STCW 2010 Requirements

  • Introduction to Shipping Legislation
  • STCW 2010 Requirements
  • Safer Ship Operation

Learning Outcome 2: Crowd Management Training

  • Life-Saving Appliances and Control Plans
  • Assembly and Emergency Embarkation
  • Mustering Procedures
  • The Psychology of Emergencies

Learning Outcome 3: Familiarisation Training

  • Design and Operational Limitations of the Ship
  • Operating Hull Openings
  • Legislation & Codes affecting Ro-Ro Passenger Ships
  • Stability & Stress Requirements
  • Special Equipment Maintenance
  • Loading & Cargo Securing
  • Dangerous Cargo Areas
  • Emergency Procedures

Learning Outcome 4: Safety Training

  • Communication
  • Life-Saving Appliances

Case Studies: Tragedies from Maritime History

  • Presentation of 6 Past Maritime Tragedies
  • Analysis of Mistakes Made
  • Key Learnings & Recommendations

Please note: This course has been Approved for the US Market and for any crew and staff who require this for their employment terms and conditions.

Quoted price valid with discount code: STCW10

Book Here


5.0 average rating Read reviews

Units 2a(i) and 2a(ii)
Beehive Mill
Jersey Street
United Kingdom
M4 6JG
United Kingdom

Tel: (+44) 01617634427
Email: send message

Book Here School Details

Enquire about this course

Terms and Conditions and Privacy Policy of this website. *