Falmouth Training Solutions Ltd
Terms and Conditions
Terms and Conditions
1 DEFINITE BOOKINGS: A booking will be deemed definite once the booking is confirmed by email from the Company.
2 CONFIRMATION: The Company will confirm the booking, via email within 5 working days.
3 PAYMENT: A 50% non refundable booking fee is required if the booking is over 6 weeks from the start date of the course.
a) The balance of payment is due 6 weeks prior to the date of the course.
b) If the booking is within 6 weeks of the start date of the course the full fee is required.
c) If within 6 weeks prior to the course the Student has not paid the balance of the fee, a reminder email will be sent. If 5 weeks from the date of the course the balance has not been received the Company reserves the right to sell the Student’s place.
d) If the Company is successful in selling the space and mitigating its costs the Student will only forfeit the deposit.
e) If the Company fails to sell the space, the Student will be liable for the full fee. If the Student fails to remit the balance due, it is agreed that 3% per month can be added to the outstanding amount, on compound interest rates, from the twenty eighth day, prior to the course until paid.
4 CANCELLATION/DELAY/NON ARRIVAL:
4.1 The Student has 7 days from their booking date to cancel a course and their deposit will be returned in full, minus a 3% handling charge for card payments or the bank charges incurred for an online bank transfer.
4.2 All course date changes and cancellations incur an administration fee of £25
4.3 If the Student is likely to be delayed beyond the start of their course, they need to inform the Company as early as possible.
4.4 A Student who cannot attend their course through illness or other unforeseen circumstances is requested to contact the Company as soon as possible. If it is necessary to cancel the course within 6 weeks of the commencement of the course, every possible attempt will be made to mitigate the Student’s costs, to let the space elsewhere. If successful the Student will only forfeit the deposit. If unsuccessful the Student will be expected to pay the full fee. Insurance is strongly recommended; details can be found on our website.
4.5 Any Student who fails to arrive, for any reason whatsoever including illness and has not notified the Company, will automatically forfeit the total monies paid and no liability by doing so shall attach to the Company whatsoever.
5 YOUR RESPONSIBILITIES:
a) Students are responsible for advising the Company of details of any medical condition, such as Angina, Heart Condition, Epilepsy, Insulin Dependent Diabetes, Back or Spinal Problems, or an allergy that they have suffered prior to the course and of any medication that they are taking which may adversely impact upon them whilst on the course.In the event that the Company, in its sole discretion, considers that these conditions are likely to create an unreasonable burden on the efficient conduct of the course, the Company reserves the right to cancel the booking, or to remove the student from the course.. What about refunds?
b) Students are responsible for obtaining all documents required for their course and to bring them to the course, including photo ID and a passport photo for certification if required.
c) The Company and all students are subject to the provisions of the Health and Safety at Work Act 1974. All injuries, accidents and near misses should be reported to a responsible member of staff so that a report can be compiled.
6 COVID:
6.1 There will be no refund whatsoever; all students will be offered up to a 6 month voucher to the value paid, this can be used towards any further services offered by the Company, if a student has to cancel their course place or cannot attend their course under any circumstance, including commitments elsewhere. It is recommended that students take out personal insurance to cover all eventualities outside of the realms of the Company insurance. On cancelling, students will automatically forfeit the total monies paid and no liability by doing so shall attach to the Company whatsoever.
6.2 COVID cancellation term variation: You can cancel or move your date under this term if:
a. The student is instructed to self-isolate, or put into isolation.
b. The student needs to give the Company 3 days to amend the start date so we have time to prepare to cancel trainers, facilities & provisions
c. In the case of wishing to cancel due to displaying COVID symptoms the student must produce proof in the form of a government test in which case the Company will move your booking to another date or give a 6 month voucher to the value of the remaining time of the course.
d. If you do not accept one of 3 new date options given by the Company then your 6.1 reversion applies.
6.3 By attending any course, students are confirming that they have carried out due diligence and that they have been clear of COVID 19 symptoms for 5 days and have not been in contact with parties who may have contracted the disease, been in this country for the 5 days prior to joining and wholly abide by government guideline rules.
6.4 In order to protect all attendees and staff, whilst attending activities students (including own boat students), everyone will take an LFT test at the start of the course and every 1-3 days thereafter during training. They will ensure that appropriate COVID19 protection is used, including their own protective solutions such as sanitiser plus gloves and mask as necessary, plus follow instructions as stated in the Company’s policy documents and that they will follow government guidelines at all times. Students attend at their own risk and the Company is not responsible/liable for any health issues whatsoever that the student or extended contacts suffer during the duration of or after attending the course. If the attendee becomes ill with COVID symptoms during the activity then they must inform the instructor, isolate, and disembark at the earliest opportunity at their own expense. They agree to book and attend a COVID test and inform the Company of the results to follow duty of care responsibilities in line with government guidelines.
6 COURSE DURATION:
a) Duration of courses can be found on the website and stated on the Student’s booking confirmation.
b) Any variation will be made prior to the course commencing, or by agreement of the course members.
7 MINIMUM AGE FOR STUDENTS: Minimum age for any training is 12 unless stated on the course Joining instructions Students between 12 and 18 years are accepted when sailing with parents or guardians. For these students all Terms and Conditions must be accepted by the parent or guardian.
8 Instructor’s/Trainer’s or Examiner’s Decisions: The training staff’s decision is final at all times on any of the Company’s properties or venues.
a) All students will accept all orders and decisions always given to them by the company training staff for the duration of the course.
c) If for any reason whatsoever a Student does not accept an order from the FTS Staff or their designated substitute, whether the student considers it to be reasonable or not, the student shall be considered as to be in breach of these conditions. The company staff member shall take any action or decision they consider fit for the wellbeing of the other students and the Company. If The Student is removed from the course no liability whatsoever shall attach itself to the Company and neither shall the student have redress for any expenses or unused portion of the fee. There will be no redress against the Company or its staff members as a result of actions taken by the company staff member.
9 DRUGS: The Company has a zero tolerance on illegal drugs. Police will be informed at the earliest opportunity and the student removed from the course. There will be no redress against the Company or its staff as a result of actions taken by the staff member.
10 ALCOHOL: The consumption of alcohol is not permitted whilst on a course. The company training staff may remove a student from a course if they consider the student to be under the influence of alcohol.
11 SMOKING AND VAPING: Smoking and Vaping is not permitted on Company premises or venues.
12 ABUSE: Physical or Verbal abuse including racial or sexual harassment will not be tolerated. In the event that the Instructor/Principal observes or receives any complaint they will act in accordance with English law and will act where deemed necessary.
13 EQUALITY AND DIVERSITY: As an accredited training centre governed by multicable governing body’s we are fully inclusive and in line with all Equality and Diversity policy. Our staff ensure that students from all sectors of our community are welcome and supported and that courses embrace equality, diversity and Inclusion. By working together, we can ensure that the sport we love is representative of the diverse communities that we serve.
14 CURTAILING A COURSE: Every attempt will be made to complete a course. However, if in the company’s training staff’s opinion weather conditions, safety or any other consideration renders it imprudent to complete the course, the Instructor’s decision is final.
15 VENUE CHANGE: If the Company changes venue, due to a venue becoming unsuitable, for any reason whatsoever, this in no way affects the validity of the booking or the Terms and Conditions stated.
16 COMPANY CANCELLATION: If, for any reason, the Company is unable to fulfil a booking or a venue becomes unsafe for any reason whatsoever, the Company will inform the Student immediately the knowledge is available. No liability shall attach itself to the Company beyond the refund of the full fee paid by the student(s) or unused portions thereof.
17 COMPANY INSURANCE: The Company is insured for instruction. However, students' needs vary. The Company strongly advises that students obtain their own insurance, details of which can be found on our website. The Student agrees the Company’s Insurance Policies are adequate and the Policy is available, on request, for inspection at the Company’s offices.
18 DISCLAIMER:
a) No liability is accepted for any Student’s vehicles parked whilst on a course, or Student’s Possessions in the vehicle.
b) No liability is accepted for Students whilst on Company property or venues, on ladders, or equipment and all Students participate in any aspect of any course at their own risk.
19 BREAKAGES OR DAMAGES: All breakages, damages or losses, however caused, must be immediately notified to the Instructor. Students shall be liable for any loss or damage to Company equipment, up to and including the first £100 per item.
20 CERTIFICATES: The Company’s standards of instruction are high and certificates will only be issued at the end of a course if, in the opinion of the Company’s Instructors, the Student has reached the necessary standard. The Instructor’s decision shall be final and accepted by all Students.
21 DISPUTE: Any dispute should be brought to the attention of the Instructor or Principal at the earliest opportunity to be resolved. In the event of a dispute not being settled by mutual agreement, it is agreed that this agreement (contract) shall be governed by the laws of England and the parties submit to the non-exclusive jurisdiction of the courts of England in respect of any dispute or difference between them arising out of this agreement (contract). It is further agreed all agreements between customers, clients and Students and staff of the Company shall be governed by English Law.